We had a big problem with phone orders. We receive between 30-40% of our orders by 'phone, the majority are via Miva. we where having no end of problems with the manual orders - wrong part numbers, addresses - you name it, it went wrong. This module sorted things out for us, all our phone orders are now through this module which tidies and controls the whole thing beautifully.
Had a few problems with VAT but this was sorted quietly and efficiently by MB.
If you take phone orders you really must buy this module!
05/21/2004 - by James Carballo from Miami, FL US
If you take orders over the phone then you need this module. We do about 80-90% of our sales are phone orders and this modlue was a life saver. Makes processing orders and creating customer accounts fast and simple. One thing I like is I created a blank product with text box so if a phone customer wants something that is not in the store you can create the item simply and easily. This is the most used module in our company...A must for all you phone order takers.