Order Status Manager

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Code: BROK_ORDERSTATUS

Price: $99.95

Compatibility: OUI

Version: 2.x 3.x 4.x

Merchant Version

	4.13 and lower (uncompiled)
	4.14 - 4.24 (compiled)

Install Options

No Installation

Quantity:

SUPPORT WARNING: MIVA MERCHANT END OF LIFE PRODUCT!
Note: This product has been designated END OF LIFE for all versions prior to Miva Merchant 5. Unless the Miva Merchant Version selection above shows Merchant 5, you are probably purchasing the wrong product. While we still permit the purchase of licenses for legacy stores, no support can be provided for this product.

PURCHASE AT YOUR OWN RISK. NO REFUNDS OFFERED ON EOL PRODUCTS.

   This module provides you with the tools you need to let your customers check the status of their past orders. It adds a link (or links, in up to 13 different positions), to the Merchant pages which customers can use to access their order history. The customer is given a display of all of their past orders. They can view the details of any of the orders, and even search them for details. The tracking numbers themselves can be direct links to the shipper's website tracking page, so the customer can check the status of their order with simple click on a link. The merchant, can access a listing of all orders, searchable by customer, date, orderid, shiping status, tracking number, etc., change their status, enter tracking numbers (for orders and even individual products), and have an email sent to the customer notifying them of the change. Shipping labels can be displayed and printed for each order. The format of the shipping label/packing slip is completely configurable using tokens.

   The merchant can individually configure many of the features of the module. For example, the status themselves are NOT predefined. The Merchant can configure these to be whatever he wants. Similarly, the "tracking types" can be configured, complete with a URL to use for that type of tracking number. When the tracking number is displayed to the customer, that URL is used to take the customer to the shipper's tracking page. The module comes preconfigured with the URLs for UPS, USPS, and FedEx but adding additional tracking types is simple. The merchant can select to send an email when the status of an order changes. Email can be sent to the customer's billing, shipping, or both, email addresses. Separate text for each type of email can be configured (ie. separate email text can be configured for when the status changes to "shipping", or "back-ordered", or whatever). The email text can include dozens of possible tokens that can be used to represent the customer's details (first name, last name, login, password etc.), tracking status, link to the customer's orders status page (it automatically logs them in), link to the storefront, and many more. The module does not require that the customer be logged in for their order data to be saved. Of course if the customer was not logged in when they placed their order, they won't be able to view the order later.

   The module maintains a separate database of the orders which is a duplicate of Merchant's order databases, including the payment and shipping details. So you can delete orders from within Merchant admin, but the customers will still be able to view their past orders. The Order Status orders can be deleted from within the modules admin interface. That interface also provides the ability to search the orders by date, customer, tracking number, tracking type, and status. The order details can be viewed, and tracking status, number, and type, can be set for individual products within the order.

This module has an "add-on" module to extend it's capabilities. The Order Status Login module extends the capabilities of the Order Status Manager to provide your customers with a way to check on the status of their order with only the order id and/or email address. This is especially useful for those merchants which do not require their customers to create an account with their store when placing an order.

The module's documentation can be read here

Note: This module requires ver. 3.9x or higher of the Miva Engine.

Related Item(s)
Name	Price
Order Status Login	$30.00
Order Status Import/Export	$35.00
Order Status Manager Reports	$40.00
Order Status Manager: Delete/Undelete Orders	$49.95
Order Status Manager 5	$99.95

Customer Reviews (3 total)	Add Your Review

A Good Module...	06/10/2008 - by Mark Romero from www.Siamese-Dream.Com
This module can definitely help you save time, communicate better with your customers, keep track of unfilled orders, and send out marketing material / boost sales. We use it along with the VC Affiliate Manager module. When we fulfill an order, the Order Status Manager sends out an email providing the customer with a tracking number so they can track delivery of the package online, and also includes links to some of our best selling products. Those links have an affiliate code from the Affiliate Manager which entitles the customer to a 10% discount (which we state boldly in the email). So if you can process a customer's order quickly, they might be some impressed by your customer service that they go ahead and place another order right away once they get the email notification with the 10% discount. The reason I don't give it FIVE stars is because you really have to buy the accompanying Order Status Login module to make it easy for customers to lookup their orders, and you would probably have to spend even more money to get the accompanying Delete / Export Orders module as well. If you get a lot of orders and don't delete frequently, the database files start to get pretty big, pretty quickly. My hosting company (hostasaurus) kept notifying me that I was going over my disk usage limit, and that the databases from this module were taking up about 60 MEGS of disk space on the server. But all in all, a worthwhile module.
Crucial module!	07/04/2004 - by Justin Snyder from Temecula, CA US
Where would we be without this module? Answering non-stop emails and phone calls day and night! Works flawlessly - this is one module that we simply could not operate without!
This module rocks!	04/21/2004 - by Wendy Estes from Wantagh, NY US
If you could buy just one module -- this would be the one! I have saved so much time with this module. My customers are impressed with the level of communication coming from us regarding their orders and it helps me keep track backorders etc. We used to receive at least 5 calls a day on our 800 number for tracking numbers -- now -- NO CALLS! Our customers can just log in and check their own status. Saved me tons on phone bills, not to mention the time saved replying to emails (where is my order, etc) Completely configurable and easy to use and set up! Highly recommended! Thank you Viking Coders! Wendy Estes www.digitecoptical.com