All Viking Coders modules come with 30 days free installation support and 30 days free software updates. In order to stay current with your Viking Coders modules, you must be on a valid / current SUS plan. Software update subscriptions are a great way to keep your store up to date with all of the latest features and bug fixes from Viking Coders. If you did not purchase a SUS subscription or none was available at the time of your license purchase, you can instate your SUS by clicking “Check for Updates” within your Viking Module.
Note: One subscription is required for each module in your store.
Yearly SUS plans are billed monthly automatically to your credit card, and entitle you to all software updates of the module for a specific version of Miva Merchant in one store. SUS plans are tied to the module license key and renew automatically. Licenses and SUS plans are not transferable, may not be shared and may not be canceled before the initial 1 year term.
If your module was purchased more than 3 months ago, additional one-time fees apply to get up to the most current version. The SUS fee schedule is:
1. License less than 3 months old: $5/month ongoing
2. Licenses 3 months to 1 year old: $50 one time + $5/month ongoing
3. Licenses 1 to 2 years old: $75 one time + $5/month ongoing
4. Licenses 2 to 3 years old: $100 one time + $5/month ongoing
5. Licenses 3+ years old: $125 one time + $5/month ongoing
We understand that in some cases for modules that cost less than $125 that were purchased 3 or 4 years ago, that it might be less expensive to simply purchase a new license to get the latest version. This is just fine, however we don’t provide support for removing or changing license keys within existing modules.
Important Note: Viking Coders no longer provides general support for any Miva Merchant 4 modules. While we may continue to publish some updates for our v4 compiled series of shipping modules including FedEx, USPS and UPS Custom Integrations, all Miva Merchant 4 modules in our store were considered End of Life on 12/31/2010 per our support policy update published October 2010 (http://vikingcoders.com/faq/content/200/550/en/free-and-paid-support-policy.html)
Miva Merchant 4 EOL is officially 12/31/2011, though we were originally told it would be December 2010: http://extranet.mivamerchant.com/forums/showthread.php?t=100973
No refunds or exchanges will be provided for MM4 modules; these products are provided as-is for legacy stores, and we do not recommend any further purchases of legacy modules.