Viking Coders Miva Merchant Module Support and FAQ News RSS

We're at the Miva Merchant Conference 2/27-3/2 We're at the Miva Merchant Conference 2/27-3/2

Hours and response times will be, er, fluid for the next few days as we imbibe the ... wonders of Merchant 5.5. If you're also attending, make sure to say Hi--we don't normally do the corporate polo shirt thing but we may be wearing our helmets so you shouldn't have trouble finding us.
2008-02-27 10:04

Gremlins in the FAQ System Gremlins in the FAQ System

We've just updated our FAQ system and are trying to fix a few issues with it. (It's php - bleh!)

 ...OK, everything seems to be working now. If not, give us a holler.

 

2008-01-25 15:23

UPS Rates Server Outage UPS Rates Server Outage

The UPS rates server is apparently experiencing problems this afternoon, 1/2/2008. Nothing in any error logs appears as though there has been a change to UPS API. There's not much to be done other than to wait it out and wait for UPS to fix the problems on their end.


You may also want to try contacting UPS tech support to notify them of the issue.

2008-01-02 17:11

Module Support

If you have a problem with any of our modules, please review the module's documentation, the documentation that is contained in the zip file you received (e.g. FAQ.txt, newtokens.txt) and our knowledge base. Many issues have been already covered in the documentation.

Checking for an update for your module is the first step if you find a problem not covered in the documentation. Click the "check for upgrade" link within your module in order to download the latest version. The zip file you receive may also contain updated documentation.

If you need to open a support ticket, please supply a detailed description of the problem, and if relevant, the license key/order number, logins, url to your site, etc. A developer will normally process your ticket by the next working day.

Module Documentation

Most module documentation is available as a link from within the module's admin but you can also access it here. We have also provided the version history for each module and a search of our FAQs.

Documentation, history and FAQs for compiled 4.x modules (4.14-4.24)

Documentation, history and FAQs for Merchant 5 modules



Module FAQs

Click the Individual Module FAQs to the left or here. Many of the FAQs will be common for both the 4.x and 5.x versions.

 

 

 

There are 431 records online